ArdentMC utilizes an effective methodology that allows us to efficiently analyze and implement changes to critical business processes that provide immediate, predictable, and measurable improvements. Business Process Re-Engineering (BPR) efforts focus on identifying customer improvement areas for re-engineering, articulating deliverables resulting in practical enhancements. ArdentMC’s approach leverages information technology as an enabler of this success, identifying areas to apply technology enhancements, both new and existing, helping to improve business operations. ArdentMC consultants utilize these techniques in both government agencies and Fortune 500 companies resulting in measurable enhancements through the optimization of business processes. Most recently, ArdentMC employees provided BPR services to large commercial client enhancing services through the creation of a new quality organization and the implementation of document management systems providing better collaboration amongst geographically disperse business units improving the experience of over 1.25 million customers. ArdentMC uses a six-phased methodology for business process improvement including Organization and Planning, Defining Business Goals & Drivers, Analyzing the Process for Redesign, Redesigning the Process and Technology, Implementing the new Process, Measuring the Improved Process.
